Playground Production's Policies, Terms, & Conditions

Please note, all clients: 

  • We require a copy of renter’s license or ID at the time rental is accessed.
  • Renters are under video surveillance at all times. 

General Policies for All Rentals

Cancellation/No Show/Tardy Policy
Equipment Policy
Door Access Code Policy
Vistor/Guest Policy
Penalty & Cleaning Fees Policy
Food, Drink, MISC Policy

Additional Rental Policies

Recording Policy
Rehearsal Policy
Membership Policy
Venue/Event Policy
Private Party Policy
Classes & Workshops Policy
Production/Creative Space Policy
Recording Facility Rental Policy

Cancellation/No Show/Tardy Policy

  • If you cancel within 24 hours of booking you will receive a full refund if requested. 
  • You will be given one opportunity to reschedule if you give at least 1 day cancellation notice/rescheduling request.
    • You must reschedule no later than two weeks from the date you canceled. So for example if you cancel on January 1st, you rescheduled appointment must be booked and completed by January 14th. If you do not reschedule within the allotted window, you will lose your appointment and all paid fees.
  • You must reach us verbally to cancel. Text/email cancellations/rescheduling requests will not be accepted and you will lose any paid fees.
  • You are considered a no-show when you are more than 30 minutes late from your scheduled start time without calling to inform us of your late arrival. No shows will not receive any refunds and will lose their rental.
  • Every minute late is time lost.
This cancellation policy does not apply to memberships, please see membership section for the membership specific policies.

Equipment Policy

  • If any negligent damage occurs or items are stolen or missing during the time Renter is inside the studio, Renter is responsible to repair/replace damaged, missing or stolen equipment. 
    • All equipment in studio is inspected before and after every rental. If any damage or theft is suspected, we have 24/7 surveillance cameras and will refer to video when necessary. 
  • Equipment includes:
    • Orange Rm: Allen & Heath Mix Wiz3 mixer, 2 guitar amps, 5-pc drum kit & cymbals, 2 pro monitor wedges, microphones, stands and cables
    • Blue Rm: Allen & Heath Qu 24 mixer, guitar amp, 7-pc drum kit & cymbals, 2 speakers, microphones, stands and cables
    • Other: Chairs, tables, projector, projector screen, or any other furnishings/items in the studio
  • Equipment must be turned off after usage.
  • UNDER NO CIRCUMSTANCES ARE YOU TO USE ANY EQUIPMENT THAT YOU ARE NOT RENTING OR DO NOT HAVE PERMISSION TO USE.
  • NO EQUIPMENT STORAGE
    • We do not offer storage space for any personal instruments or equipment. If any personal property or equipment is left in the space, we will attempt to contact you so you can retrieve your items. If any items are not retrieved in a reasonable time, we will dispose of the items as we see fit.
    • Please call to inquire about short-term storage options if you plan on renting for 2 or more consecutive days.

Door Access Code Policy

  • Frequent/Recurring renters will be given a unique 4-digit code to gain entry for rental.
  • Renter is only authorized to enter the studio when they have scheduled and purchased a rental.
    Renter’s entry and exit codes serve as clock in and clock out times. Renter is only permitted to be in the studio for the amount of rental hours scheduled, plus a combined 30 minutes for load in/load out.
  • Any unauthorized entry or any client that remains in studio after allotted rental time will be reported to authorities as trespassing.
  • Renter will not give any other party the code. If Renter suspects someone obtained/used code, PPS must be contacted immediately by phone.
  • If Renter forgets 4-digit code and PPS cannot be reached outside of office hours to retrieve code and Renter cannot access rental, PPS cannot be held responsible for lost rental and no refunds will be given. It is your responsibility to remember your code.

    If immediate assistance is needed for a non-emergency, please call or text 317-678-7529.
    For an emergency, please call 911.

Visitor/Guest Policy

  • Only Renter and those associated with rentals are permitted inside the studio during your rental time. Do not bring guests (friends, family, spouse, etc.)

This does not apply to Venue or Private Party rentals. See those sections below for more details.

Penalty & Cleaning Fees Policy

  • Renter will be charged a $25 penalty when:
    • Equipment is NOT turned off
    • Studio lights are NOT turned off
    • Thermostat in rental space is NOT turned off
    • Entry door is NOT locked with code
  • Renter will be charged a $175 cleaning fee for any excess trash or mess left in the space.
  • Renter will be charged $125 for any bulk item left in the space.

Food, Drink, & Other Policies

  • No alcoholic beverages/illegal substances are to be brought onto premises, used by, or sold by clients or their guests.
    • Use alcoholic beverages at your own risk. If any damage is caused to equipment by food or drink, you are responsible for repairing/replacing damaged equipment. If you become too impaired by alcohol or you cause any disruptions due to impairment, you will be asked to leave and no refunds will be given. Authorities will be contacted if alcohol consumption results in conduct that is deemed incompatible with the general comfort and welfare of the studio, staff and/or others in studio.
    • No illegal substances are allowed on premises and smoking/vaping is not permitted inside the studio.
  • WiFi info will be provided to eligible clients in booking confirmation email.
  • PPS will not be held responsible for any items left after a rental.

Recording Policy

In addition to all of the general policies, the following policies also apply (except when noted):

Please arrive 30 minutes prior to start time for setup and soundcheck.

PAYMENTS

  • Online bookings / credit card payments: 3 DAYS NOTICE IS REQUIRED TO BOOK A RECORDING ONLINE.
  • Clients paying with cash: IF YOU ARE MAKING A CASH DEPOSIT PAYMENT, PAYMENT MUST BE MADE DURING OUR OFFICE HOURS AT LEAST 7 DAYS PRIOR TO YOUR SESSION, AN APPOINTMENT IS REQUIRED TO PAY DEPOSIT. 

All clients/payment types:

  • Half of the total is due immediately as deposit. Balance is due the day of recording, prior to scheduled start time. If payment is not received on arrival, Client will lose session and deposit.
  • Please try to avoid overbooking, as we will only refund any paid time 2 hours or under. Also, unused time 2 hours or under can be applied towards our mastering services if client chooses.

RELEASE POLICY

  • Recorded tracks will be released when and if full balance is paid.
  • Mastered tracks or mixes will be released as client has paid for them per our mastering rates.

BREAKS

  • Engineer is entitled to a 15 minute break for every 2 hours worked and a 1 hour break for every 4 hours worked. Client is not charged for these break times.
  • The clock does not stop for smoke breaks or other interruptions.

Recording Facility Rental Policy

In addition to all of the general policies, the following policies also apply (except when noted):

FIRST TIME RENTERS

  • Please arrive 20 minutes prior to your start time to complete paperwork and to receive your access code. Access codes are issued to clients that intend to return for rehearsals.
  • If you arrive more than 30 minutes late without calling, you will lose your rehearsal rental with no refunds because our studio is not staffed after hours.
  • Wi-Fi available. You will receive the network/password information in your booking confirmation email.

EQUIPMENT

  • Equipment included:
    • Microphones (Shure, Sontronics, Blue, Audio-Technica, Audix)
    • Drums, Cymbals, & Hardware (Gretsch Catalina Maple 7-pc, PDP Custom Maple 5-pc, Anatolian & Soultone Cymbals, Gibraltar & Pearl Hardware)
    • Sound Reinforcement (Allen & Heath Qu Series & MixWizard, Audient Mic Pres, Patchbay, Antelope Orion 32)
    • Guitar Amps (Crate VC-50H Tube Guitar Head with 2×10” cabinet & Boss Katana 100 watt guitar amp)
    • Renter must supply their own laptops & recording system to plug into patch bay.
  • If any negligent damage occurs or items are stolen or missing during the time Renter is inside the studio, Renter is responsible to repair/replace damaged, missing or stolen equipment.
    • All equipment in studio is inspected before and after every rental. If any damage or theft is suspected, we have 24/7 surveillance cameras and will refer to video when necessary. 
  • UNDER NO CIRCUMSTANCES ARE YOU TO USE ANY EQUIPMENT THAT YOU ARE NOT RENTING OR DO NOT HAVE PERMISSION TO USE.
    •  Control room/office is shared with a graphic/website designer. Rental is not permitted to use that workstation or any equipment affiliated with that workstation.

Rehearsal Rental Policy (Also, applies to Classes & Workshops, Production/Creative Space, & Multipurpose Rentals)

In addition to all of the general policies, the following policies also apply:

FIRST TIME RENTERS

  • Please arrive 20 minutes prior to your start time to complete paperwork and to receive your access code. Access codes are issued to clients that intend to return for rehearsals.
  • If you arrive more than 30 minutes late without calling, you will lose your rehearsal rental with no refunds because our studio is not staffed after hours.
  • Wi-Fi available. You will receive the network/password information in your booking confirmation email.

SETUP / TEAR DOWN

  • Renter is allotted complimentary setup and tear down time; 15 minutes to setup and 15 minutes to tear down. 
  • Please put all equipment back as you found it. If rehearsal client is using the drum kit and cymbals, it is Renter’s responsibility to set up and put away equipment
  • Renter is required to vacate the studio at the end of their 15 minute tear down. 
  • Staff, engineers, etc, will not always be on site and will not be available at all times. If Renter needs the assistance of an audio engineer, the Add Engineer option must be chosen at the time rental is booked. If Renter needs console or equipment training, that option must be chosen when booking.

Membership Policy (Rehearsal, Classes & Workshops, Production/Creative Space)

In addition to all of the general policies, the following policies also apply (except when noted):

REQUIRMENTS TO COMPLETE MEMBERSHIP

  • If your first rental is scheduled after 6pm, you must come in during our regular office hours to complete your membership paperwork. Please call us at 317-678-7529 to schedule a time to complete paperwork.
  • If you first rehearsal is scheduled before 6pm, please arrive 20 minutes prior to your start time to complete membership paperwork.
  • If you arrive more than 30 minutes late without calling for your first rehearsal, you may lose your rehearsal rental with no refunds because our studio is not staffed after hours
  • Wi-Fi available. You will receive the network/password information in your booking confirmation email.

EXPIRATION

  • Monthly membership hours expire in 30 days.
  • Unused hours will not rollover to the next month.

MEMBERSHIP CRITERIA

  • One band/group/organziation per package. Please note if a single bandmate/individual uses the rehearsal space, time used will be deducted from your monthly hours.
  • Multiple bands/groups/orgs may not split or share a package. This will be strictly monitored.
  • Membership cancellation: Cancel at anytime, but if cancelled during an active 30 day membership, no refunds will be issued but hours can be redeemed in the remaining 30 days of membership.

CANCELLATIONS

  • Must be received via telephone/voicemail.
  • You will have one opportunity to reschedule your rehearsal if you have given at least 24-hours notice
    • If you do not meet the criteria for a refund, the amount of hours cancelled will be deducted from your membership.

SETUP / TEAR DOWN

  • Member is allotted complimentary setup and tear down time; 15 minutes to setup and 15 minutes to tear down.
  • Member is required to vacate the studio at the end of their 15 minute tear down.
  • Please put back all equipment and items as you found them.
  • If Member is using the drum kit and cymbals, it is Member’s responsibility to set up and put away equipment.
  • Staff, engineers, etc, will not always be on site and will not be available at all times. If Renter needs the assistance of an audio engineer, the Add Engineer option must be chosen at the time rental is booked. If Renter needs console or equipment training, that option must be chosen when booking.

Venue/Event Rental Policy

In addition to all of the general policies, the following policies also apply (except when noted):

FOOD, DRINK, CLEANUP

  • No alcoholic beverages are to be brought onto premises or sold by clients or their guests. No illegal substances are allowed on premises and smoking/vaping is not permitted inside the studio.
  • If serving food or non-alcoholic beverages, disposable table/server ware must be provided by client.
  • If a cash bar is in operation during rental, Renter is not entitled to any portion of alcohol sales, nor may Renter sell/serve alcohol.
  • Renter is expected to return the areas used to prior state of cleanliness. Please use trash/recycle receptacles in the front entry area. Excess messes will result in a minimum $175 cleaning fee and any item removal will result in a $125 per item fee.

OTHER

  • Venue Rentals are permitted to be open to the public.
  • No public WiFi. Password will only be provided to renter if required for payment transactions (Square, Stripe, etc), or if Renter requires internet access to operate an aspect of event.
  • Nails, pins, wire or tape may not be used to supply decorations to any building surfaces.
  • Smoke effects, explosives or pyrotechnics are not permitted inside or outside building. Only flameless candles are permitted inside the studio.
  • Use of confetti and glitter are not permitted on PPS premises.
  • PPS will not be held responsible for any items left after a rental.

Private Party Rental Policy

In addition to all of the general policies, the following policies also apply (except when noted):

ATTENDEES

  • Private party rental clients are not permitted to sell tickets or use the rental space as a public event. This option is intended for private rentals only. For a public event with admission fees/tickets, you must choose the Venue/Event option at booking.

AUDIO ENGINEER & CASH BAR

  • An audio engineer will not be available to assist you during your event unless you choose rental option 2 or 4 at the time of booking.
  • A cash bar/concessions will not be provided to your guests unless you choose rental option 2 or 4 at the time of booking 

FOOD, DRINK, CLEANUP

  • No alcoholic beverages are to be brought onto premises or sold by clients or their guests.
  • No illegal substances are allowed on premises and smoking/vaping is not permitted inside the studio.
  • If serving food or non-alcoholic beverages, disposable table/server ware must be provided by client.
  • If a cash bar is in operation during rental, Renter is not entitled to any portion of alcohol sales, nor may Renter sell/serve alcohol.
  • Renter is expected to return the areas used to prior state of cleanliness. Please use trash/recycle receptacles in the front entry area. Excess messes will result in a minimum $175 cleaning fee and any item removal will result in a $125 per item fee.

DECORATIONS

  • Decoration set-up, tear down & clean up time provided:
    • Rental options 1 & 3 include 15 minutes of set-up time and 15 minutes of tear down time to set up decorations, food, etc. 
    • Rental options 2 & 4 include 30 minutes of set-up time and 30 minutes of tear down time to set up decorations, food, etc.
      • This time may not be used as additional rental time. Party must begin and end promptly at your scheduled rental time.
  • Nails, pins, wire or tape may not be used to supply decorations to any building surfaces.
  • Smoke effects, explosives or pyrotechnics are not permitted inside or outside building. Only flameless candles are permitted inside the studio.
  • Use of confetti and glitter are not permitted inside the studio.

OTHER

  • No public WiFi. Password will only be provided to renter if required for payment transactions (Square, Stripe, etc), or if Renter requires internet access to operate an aspect of event.
  • PPS will not be held responsible for any items left after a rental.
5529 Bonna Ave Ste 10 Indianapolis, IN 46219
info@playgroundindy.com
317-678-7529